Mediation between business units

Mediation between business units is a mechanism for resolving professional disputes by agreement.

Mediation between business units, which is an efficient and quick solution that does not harm the achievement of business goals, while at the same time significantly increases customer satisfaction. The system is an alternative and familiar from the world of law, in which a neutral party helps the parties to the dispute to reach an agreement in which the parties have a common interest along with differences of opinion.

In fact, these companies are often characterized by matrix management or division management, which implies that a customer who purchases products from the company undergoes several processes with the organization before and after the purchase of the product. This situation harms the level of satisfaction of the customer and leads to a series of events that make him a bad ambassador to the organization, and in extreme cases, not rare, to be removed from the product and a decision not to buy in the future. Beyond that, because it was a well Shirts business employees are measured only business objectives can not be added to the index are fully satisfied, but only as a sub-target.

In these cases, mediation is an effective solution that does not harm the achievement of business goals precisely because it is a non-conventional process.

The characteristics of the bridging process are:

1. The existence of a professional dispute arising from opposing positions between different business units in the same company, and surrounding each of its business processes.

2. A situation in an organization in which conflicts of interests between the units are detrimental to the customer's conduct and even harms the achievement of the business goals.

The mediation process is a complex process that contains several stages - clarifying the interests of each unit, converting the subjective point of view of each unit into objective-organizational values. The units are then presented with a variety of possible solutions and a clarification of the possible outcomes of each proposed solution. At this stage, the teams come together to refine and adapt all the secondary issues that arise during mediation and at the end of the process of translating the solution into work procedures such as an internal service charter.